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Monitor Issues

The monitor is blank.
CAUSE:  A change in power settings is the most common cause of a blank screen. It happens most frequently when the SupplyPoint is logged into a new domain or when a new domain user logs into it. When the SupplyPoint is originally shipped, every attempt has been made to reduce the possibility of this happening, but some network security can override the settings.
ACTION: Take the following steps to restore the original power settings.

  1. To change the power settings, begin by right-clicking anywhere on the Windows desktop and selecting Properties from the menu that appears.
  2. Select the Screen Saver tab from the Display Properties dialog box.

PC Issues

The PC has shut down for no reason.  When the system re-boots there is a message reading, “Previous fan failure.”
CAUSE:  The CPU fan has stopped working.
ACTION: Replace the CPU fan and heat sink.

The PC will not boot. A blue screen appears reading “Inaccessible boot device.”
CAUSE:  Either the IDE controller on the PC motherboard or the hard drive has failed.
ACTION: Run IDE diagnostics to determine whether the HD has failed.

The PC will not boot. A blue screen appears reading “Inaccessible boot device.” The IDE controller and hard drive are ok.
CAUSE:  Something has corrupted the hard drive boot sector.
ACTION: Run CHKDSK on the affected drive.


User Issues

A new user attempts to log into the User Interface and receives a message reading “Unrecognized User ID.” He is using the correct ID.
CAUSE:  User is not allowed to log in.
ACTION: Edit the user’s entry in Machine Setup and check the box that says “Allow to Login.”

A new user logs into the User Interface, and instead of having a list of transactions, has only a button labeled “Exit.”
CAUSE:  No transaction privileges have been assigned to the user.
ACTION: Give the User the appropriate transaction privileges, either by assigning them to him personally, or by assigning him to a user group with the appropriate privileges.

A new user logs into the User Interface and selects his transaction. When he reaches the Job selection screen, nothing is shown.
CAUSE:  The use of restrictions is preventing the user from seeing the Job list.
ACTION: Either add restrictions for the user or place him in a user group that already has restrictions assigned.


Items Issues

A new item has been created in the SupplyPoint database, but it does not show up as available for restock.
CAUSE:  The item has not been added to a drawer or external stock location.
ACTION: Add the item to a drawer or external stock location. Be sure that users have the appropriate transaction privileges for the content type.

A new item has been added to the SupplyPoint database and has been restocked, but users are unable to withdraw the item.
CAUSE:  The item has not been added in restrictions.
ACTION: Make sure that the appropriate users have the new item added to their restrictions list.

I want to return an item for rework / scrap. However, when I select the Return to Rework/ Scrap function, my item is not on the list.
CAUSE:  The item has not been made reworkable or scrappable.
ACTION: Check the appropriate box (Can be Rework or Can be Scrap) in Items setup.


Jobs and Machines Issues

Users are not given the opportunity to select a job and/or machine. When they select withdraw, they are sent straight to the item list.
CAUSE:  Jobs and/or Machines are not in use.
ACTION: To enable the use of jobs and/or machines, go to parameters and make sure the settings Jobs- In use and/or Machines-In use are set to 1. Re-start the User Interface.

When users select withdraw and are taken to the jobs selection screen they see nothing but a blank grid. Restrictions are not being used.
CAUSE:  The parameter setting Jobs-Defer showing full job list is enabled.
ACTION: Either change the Jobs- defer showing full job list parameter setting or instruct users to hit the search button to see the job list. Re-start the User Interface.

When users select withdraw and are taken to the jobs selection they see nothing but a blank grid. Jobs- Defer showing full job list is set to “0”.
CAUSE:  The parameter setting Jobs- Do not display list is enabled.
ACTION: Disable the parameter setting or instruct users to manually enter information.


Parameters Issues

Restrictions have been set up. However, when users come to the SupplyPoint, they have access to everything.
CAUSE:  Restrictions have not been enabled in parameters.
ACTION: Make user that the parameter setting Restrictions- enabled is set to 1. Re-start the User Interface.

Restrictions have been set up and enabled in Parameters. However when users log in they have access to everything.
CAUSE:  The User Interface has not been reset since rations were enabled. Any change to Parameters requires the UI to be reset.
ACTION: Log off and restart the User Interface. Changes to Parameters will take effect.

Rations have been set up. However, they do not have any effect.
CAUSE:  Rations have not been enabled in parameters.
ACTION: Make user that the parameter setting Rations- enabled is set to 1. Re-start the User Interface.


EDI Issues

An item that is stored in the SupplyPoint is below minimum, yet it does not appear on the EDI order.
CAUSE:  The item may not be assigned to the appropriate supplier.
ACTION: Verify that the item is assigned to the correct supplier in Machine Setup.

The item mentioned above is assigned to the right supplier, yet it is not on the order.
CAUSE:  The item may be already on order.
ACTION: Use the View Items on Order function of EDI to verify that the item is on order. If it is, either receive or close the line for that item. It will appear on the next order.

An item is out of stock. It is assigned to a supplier and it is not already on order, but it does not appear on the current EDI order.
CAUSE:  There may be no minimum assigned. If the order is set to go when the item is below minimum and there is no minimum, the item will never be ordered.
ACTION: Verify that the correct minimum is set in Machine Setup. Remember that the order will be placed when the item quantity is below minimum, so setting a minimum of 1 means the order will go when the quantity on hand is 0.