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Technical Support and Implementation Specialist (US)
Technical Support and Implementation Specialist (US)

You will be responsible for

Provide basic technical support to customers via phone, e-mail and other means. Conduct service calls and implementations that satisfy the customer’s needs. Possesses a basic understanding and knowledge base of the organization's products and services; however, escalates more complex issues. Relies on instructions and pre-established guidelines to perform the functions of the job.

You will need

Qualifications
• Associate’s degree or equivalent and 0-3 years of experience in the field or in a related area.
• Excellent troubleshooting and diagnostic skills.
• Clear and effective written and verbal communication.
• Basic PC and Network Knowledge.
• Has knowledge of commonly-used concepts, practices, and procedures within the technical support arena.

Responsibilities
• Provides quality customer support.
• Records all incidents via internal ticket system.
• Continually develops product knowledge.
• Conducts service calls and implementations with professionalism.
• Performs any other duties as may be reasonably requested by management.
 

Application process

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Benefits package

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Process/Quality Assurance Engineer (US)
Process/Quality Assurance Engineer (US)

You will be responsible for

The Process/Quality Assurance Engineer is responsible for developing and implementing productivity, process and quality improvements for the Durham/RTP operation. Provides leadership and facilitation of continuous improvement and manufacturing engineering activities across the Durham/RTP operation. Works with NPD engineers to introduce new products into the operation in the most cost-effective way. Develops, optimizes, and monitors manufacturing standards to maximize safety, quality, and productivity. Collaborates with the RTP design engineer and Rugby CI Manager on best practices and standards. Direct manager for RTP Quality Lead.

You will need

Qualifications
•    B.S. Degree in Industrial, Mechanical or Manufacturing Engineering.
•    Direct experience with established Lean Manufacturing tools (5S, TPM, Kaizen, etc.)
•    Computer literate (MS Office products, MRP/ERP system). SolidWorks and SYSPRO experience preferred.
•    Knowledge and/or experience with Quality Management tools and systems.
•    Experience with CAD systems (SolidWorks, AutoCad, etc).

Responsibilities
•    Recognized as the ‘Lean Expert’ within the Durham/RTP operation. Works directly with the Business Leadership Team to assess, prioritize and implement continuous improvement actions across all functions. Provides mentoring, training, and tutoring to all employees in Continuous Improvement tools, problem solving methods, and process improvement activities. Uses lean manufacturing experience/education and hands-on leadership to foster a culture of continuous improvement. Optimizes the manufacturing layout for safety and efficiency.

•    Creates and maintains quality management system and performs root cause analysis and implements corrective action to meet quality targets for the facility. Establishes, maintains and improves documentation for all manufacturing and warehouse processes. Supervises manufacturing floor Quality Lead.

•    Supports the Manufacturing Engineer for the facility. Involved with designs and implementation of tools/jigs/fixtures, material storage systems, and material handling processes within the operation to improve safety, quality, and productivity.

•    Support NPD/NPI engineering on new product introduction as required

Application process

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Benefits package

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Warehouse Team Lead (UK)
Warehouse Team Lead (UK)

You will be responsible for

The role (7.30am to 4,00pm)

  • Organise stores personnel and material handlers’ daily duties
  • Daily generating processing and accurately picking of parts for SCT’S
  • Organise daily accurate booking in of goods into Syspro
  • Organise daily packing of goods to meet delivery deadlines
  • Ensure that all health and safety practices are followed
  • Organize monthly stock takes and cycle counts
  • Ensure quality systems adhered to
  • Ensure EHS procedures are followed
  • Restock vending machines

You will need

Requirements

  • Customer focused to delivery and quality 
  • Team player
  • Safety and Environment conscious
  • Focused on continuous improvement. 
  • Written and oral communication skills required.
  • Able to work on own initiative

SupplyPoint provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SupplyPoint complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment.

Application process

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Benefits package

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