Search our jobs below for a new exciting career opportunity with SupplyPoint!

Quality Supervisor
Quality Supervisor

You will be responsible for

The Function

Responsible for all quality processes. Leads internal audit processes. Primary point of contact for customer related quality issues. Participates in root cause/corrective action processes for quality issues (internal and external). Supports Buyer as required to address any supplier related quality issues.

The Role

Ensures that quality level of products meets/exceeds customer expectations. Leads root cause /corrective action process as needed to resolve quality issues (internal and external). Supports ukquality@supplypoint.com reporting and communication.

Coordinates all ISO registration activities. Supports ISO registration through internal audits. Leads ISO Management Review process. Maintains all required personal certifications. Conducts internal audits as required. Ensure Inbox tickets are reviewed and routed accordingly once the description has been verified to provide a high level of customer satisfaction
Lead monthly quality catch up meetings with customers and sales and follow up with any actions
Coordinates monthly scorecard review process (between US and UK operations). Ensures documents are completed and posted on time.

You will need

Requirements

ISO certified internal auditor
ERP/MRP experience
SQL database analysis preferred
Educated to Degree level preferred
Computer Literate
Excellent critical & analytical thinking
Excellent attention to detail
Excellent written and verbal communication skills

Application process

Apply Here

Benefits package

Apply For Position
Security & Network Administrator (US)
Security & Network Administrator (US)

You will be responsible for

The Security and Network Administrator is responsible for the provisioning, deployment, configuration, and administration of many different pieces of security and network-related hardware and software. These include firewalls, routers, switches, WAFs, APs, various network-monitoring tools, and virtual private networks (VPNs). The Security and Network Administrator is the Company’s first line of defence against unauthorized access from outside and inside sources and potential security threats, knowing how to mitigate any potential threats that become evident, but also how to strategize and prepare before any security threat is enacted.

You will need

Qualifications

  • BS degree preferred (Computer science, software engineering, systems engineering or information systems.
  • IT Certification preferred.
  • 5-10 Years’ of experience.
  • LAN/WAN concepts.
  • Firewalls & Web Application firewalls.
  • SIEM
  • IDS/IPS
  • Windows & Linux/Unix.

Responsibilities

  • Testing for Network Vulnerabilities- Evaluates, tests, and troubleshoots technologies. Identifies, diagnoses, and resolves information security issues.
  • Prepare Reports- Based on findings, writes comprehensive reports including assessment-based findings, outcomes, and propositions for further system security enhancement.
  • Produce Documentation- To ensure proper protocols and processes are in place, creates and maintains comprehensive documentation related to server and security infrastructure.
  • Create Network Security Policies- Assists in devising comprehensive network security policies. This includes determining security issues that need to be addressed; identifying security strategies needed to deal with the risks; implementing policies for allocating administrative tasks; keeping on top of audit logs to flag suspicious activity; and devising network password procedures.
  • Manage Vendor Relationships- Liaises with vendors to maintain upgrades, installations, and planning alongside exploration of new features and innovative solutions.

SupplyPoint provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SupplyPoint complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment.
 

Application process

Apply Here

Benefits package

Apply For Position
Key Account Manager (US)
Key Account Manager (US)

You will be responsible for

This is a remote position based in Dallas-Fort Worth, TX. Responsible for the growth and management of targeted accounts/distributors and direct end customers in the defined region as designated by SupplyPoint Management. Responsibilities involve building SupplyPoint as a supplier of choice and drive business development with assigned accounts. Work with targeted end users to create demand for our solutions. Key Account Manager will require that you work with our existing key channel partners in your region to offer support and to foster additional growth

You will need

Qualifications
•    Bachelor’s degree- Technical Field or Business.
•    Experience in capx product selling and software product selling.
•    Highly self-motivated, sales hunter with the ability to multi-task, prioritize and manage time effectively.
•    Sales experience 3-5 years. Display an understanding of top and bottom line business issues and impact.
•    Excellent sales, communication, presentation and listening skills.
•    Strong account management and relationship building skills.
•    Computer literacy and the ability to develop proficiency with various SupplyPoint software programs including our own User Interface and Salesforce.com.

 Responsibilities
•    Develops and builds an account relationship that positions our company to become a supplier of choice by becoming a directed source for solutions and or directly with the accounts. Develop an Account Plan for each targeted company. This account plan is to be focused on contacts, opportunities, competitive incumbents, Key Stakeholders and target growth strategy. Has 30, 60, 90 day account plans focused on activities to reach the desired sales objectives. Creates sf.com dashboards that track and measure activities and results for each targeted account. Records all activities, opportunities, and customer communications in sf.com. Works with the customer to understand their needs and translate that into a specific of equipment that will best meet those needs.
•    Prepares a monthly analysis/update by account on all substantial opportunities. Quarterly complete business reviews with key distributors, adjust forecasts and report back to sales management.
•    Keeps abreast of and continually communicates changes in marketplace and customer requirements that lead to new products, software enhancements, or new ways to service the market.
•    Promotes Global Value Proposition of SupplyPoint as a valued supplier to all contacts.
•    Performs effective online and in person demos of SupplyPoint Intelligent Inventory Management Solutions.
•    Completes annual goal setting package along with Smart objectives and submit to sales management.
•    Works with customer and SupplyPoint marketing team to create opportunities for promotion and case study development to help sell the value of our solutions to our customers and all targeted branches.
•    Creates and conducts training and promotional on-site seminars to promote and training the distributor’s sales staff and customer support groups on selling our solutions and the value of vending.

In order to be considered for this position, you are required to take our sales assessment here and apply for this position online by applying at the given link to the right of this page.

SupplyPoint provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. SupplyPoint complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.  This policy applies to all terms and conditions of employment.

Application process

Apply here

Benefits package

Apply For Position
Technical Support Supervisor (US)
Technical Support Supervisor (US)

You will be responsible for

Provide day-to-day supervision, guidance, instruction, and direction for the support team. Provide complex technical support to customers and internal team members via email, phone, and other methods due to escalation.  Possess a deep understanding of the organization's products and services and underlying technologies to ensure efficient quality support.  Review and manage all technical support cases in corporate CRM. Work collaboratively with partner support teams.  Responsible for maintaining day-to-day service level requirements and adapting to situational challenges.

You will need

Qualifications

  • Associate degree or equivalent and minimum 5 years of experience in the field or in a related area.  Bachelor’s degree in computer/IT discipline preferred.
  • Clear and effective written and verbal communication
  • Excellent troubleshooting, diagnostic and critical thinking skills
  • Advanced PC and Network knowledge
  • Has knowledge of commonly-used concepts, practices, and procedures within the technical support arena
  • SQL Server Database
  • Certifications such as A+, MCSE, or ITIL are preferred
  • Experience with CRM use preferred
  • Knowledge of TCP/IP, VPN, RDP, and other network protocols
  • Knowledge of remote access solution support tools and techniques preferred
  • Some supervisory experience required

 
Responsibilities

  • Monitors daily phone support to ensure quality support is provided
  • Handles normal support calls, escalations, and customer-specific projects such as database, networking, reporting, and custom inquiries
  • Serves as the primary point of contact for the technical support team for both external and internal communications with Customers, Customer Service, Operations, and Finance and participate in meetings where necessary
  • Interface with development and engineering teams to track and resolve software bugs and hardware issues
  • Assists on support calls when knowledge deficits are identified.  Identify recurring issues and trends to proactively address issues
  • Coaches team members

Application process

Apply Here

Benefits package

Apply For Position
Customer Service Supervisor (US)
Customer Service Supervisor (US)

You will be responsible for

Facilitate efficient operation of the Regional Customer Service Team and control and administer all aspects of day-to-day customer-related fulfillment issues. Responsible for resource deployment and meeting agreed-upon Customer Service booking, metrics, and financial budgets. Maintain a sufficient level of proficiency in SupplyPoint products and manufacturing and shipping processes in order to support the customer service team.

You will need

 
Qualifications

  • Associates degree in Business, Management, Marketing, or a related field.
  • Minimum of 3 years of Customer Service experience – supervisory experience preferred.
  • Excellent oral and written communication skills.
  • Computer proficiency is required with a focus on MS Excel, MS Word, and MS Outlook.
  • MRP and CRM system experience.
  • Experience working closely with scheduling, manufacturing, and general operations. 

Responsibilities

  • Oversee and monitor daily telephone activity, orders, quotes, bookings, shipments, backlog, change notices, customer returns, and customer complaints. Provide corrective action, process improvements, and direction as required.
  • Assist the Customer Service Representatives in maintaining favorable relationships with customers, authorized SupplyPoint distributors, manufacturers’ representatives, and Key Account Managers. Assist in customer relationships by providing timely feedback on orders and projects while participating in required regular meetings.
  • Handle problems, complaints, and issues by providing appropriate solutions and alternatives in a timely fashion to the customers and team.
  • Work with the operations team to manage day-to-day fulfillment issues and develop process improvements as they relate to order processing and fulfillment.
  • Establish professional standards of performance and underlying processes for the Customer Service Representatives and ensure a system of continuous improvement.
     

Application process

Apply Here

Benefits package

Apply For Position
Senior Buyer (US)
Senior Buyer (US)

You will be responsible for

The Senior Buyer is responsible for the purchasing of raw materials, components, and finished goods required to support meet customer order requirements, in addition to other capital and indirect material requirements to support the rest of the business. The Senior Buyer is responsible for meeting these objectives with a focus on cost reduction and quality management.

You will need

Qualifications

  • Bachelor’s degree required
  • 3-5 years’ operations planning and/or purchasing experience
  • APICS or other planning certification preferred
  • MRP/ERP experience

 
Responsibilities

  • Analyzes demand and customer forecasts to set inventory settings used to drive MRP for production requirements. Issues purchase orders based on MRP suggestions. Reviews and adjusts settings and purchase orders, as necessary.
  • Prioritizes orders for suppliers, follows up on the status of purchase orders, and communicates information back to the business about delays or other issues in a clear and timely manner. Contributes to group analysis of production requirements (trial kit, etc.) and follows up on hot items.
  • Indirect material purchasing, price analysis, troubleshooting interruptions to the supply chain, finding new suppliers, obtaining quotes.
  • Maintains master data for purchased materials in Syspro (contract pricing, lead time, MOQ, etc.). Supports  Accounts Payable and Receiving to resolve any discrepancies on price, quantity, etc. Supports Finance with PPV analysis.
  • Measures and reviews supplier delivery and quality.
  • Helps to coordinate and facilitate engineering changes.

Application process

Apply Here

Benefits package

Apply For Position